At Lumnia Gemworks, we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.
1. Eligibility for Refunds
– Products: Refunds are only available for products that are unused, unopened, and in their original packaging. You must request a refund within 14 days of receiving your order.
– Services: If you have purchased a service and are not satisfied, you may request a refund within 14 days of the service being provided. Refunds for services will be evaluated on a case-by-case basis.
– Custom Products: Custom-made or personalized products are non-refundable unless they are defective or damaged upon arrival.
2. Process for Requesting a Refund
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer service team at welovenewideas@gmail.com or +86 19924389475 within 14 days of receiving your product or service. Provide your order number and a brief explanation of why you are requesting a refund.
2. Return the Product: If your refund request is approved for a physical product, you will be instructed to return the product to us. The product must be returned in its original condition, including all packaging, accessories, and documentation. You are responsible for the return shipping costs.
3. Inspection and Approval: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.
4. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to appear on your statement.
3. Non-Refundable Items
The following items are non-refundable:
– Gift cards
– Downloadable software products
– Products that have been used, altered, or damaged by the customer
– Products that are returned more than 14 days after delivery
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at welovenewideas@gmail.com or +86 19924389475. We will arrange for a replacement or a full refund, including return shipping costs.
5. Exchanges
If you would like to exchange a product for a different size, color, or style, please contact us at welovenewideas@gmail.com or +86 19924389475. Exchanges are subject to product availability and must be requested within 14 days of receiving your order.
6. Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged unless they are defective or damaged upon arrival.
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy periodically to ensure you are aware of any changes.
8. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Lumina Gemworks
luminagemworks@gmail.com
+86 19924389475